RecoveryOS · Public sector
Help, in minutes.
RecoveryOS is Punjab's confidential, 24/7 drug recovery helpline. Anyone struggling - or a family member - can reach a trained counsellor or de-addiction doctor in minutes, with free crisis triage in Punjabi, Hindi and English.
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- Sector
- HealthTech
- What we did
- Product, triage flow, helpline platform
- Built for
- People in Punjab and their families
- Languages
- ਪੰਜਾਬੀ, हिंदी, English
01
The problem
Asking for help is the hardest step. It can't also be the slowest.
Addiction carries a stigma that keeps people and their families from reaching out. When someone finally does, it is often late at night, in a crisis, and in their own language.
If what they meet is a closed clinic, a queue or a form in English, the moment passes - and it may not come again.
“When someone finally asks for help, the answer has to come right away.”
02
How we solved it
A trained person, any hour, in your language.
- 01
Reach out, any time
The helpline is open 24/7 and fully confidential, for the person struggling or anyone worried about them.
- 02
Free crisis triage
The first conversation works out what's needed right now - safety, support or medical care.
- 03
In your language
Triage and counselling in Punjabi, Hindi and English, so nothing gets lost in translation at the worst moment.
- 04
A counsellor or doctor in minutes
People are connected to a trained counsellor or de-addiction doctor quickly, and guided to the next step of care.
03
Unique insights
What building RecoveryOS taught us - the things we'd tell a founder before they start.
Confidentiality is the front door.
In a close-knit community, people won't call unless they trust it stays private. Privacy had to be the first thing they hear.
Language is care.
A crisis is no time to search for words in a second language. Punjabi first wasn't a translation - it was the design.
Families call first.
Often it's a parent or partner who reaches out. Designing for them as well opened a second path to recovery.
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